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Message to US Cellular Customers
Ryan Wilkins
Wednesday, April 08, 2020

A message for US Cellular customers:

Dear Valued Customer:

You are probably dealing with a lot right now. We get it. That is why we are focused on keeping you connected and serving your wireless needs during the COVID 19 crisis. 

Here are some of the changes we have made to serve you and all our customers during these unprecedented times:

-We have signed the Keep Americans Connected Pledge, which means we will not suspend your service, regardless of disruptions caused by the COVID 19 pandemic. We have also gone above and beyond the pledge: For the next two months, you will not be charged overage or run out of data, no matter what plan you are on.

-We encourage you to use our website to pay bills, access tutorials for all your devices, and shop online anytime from anywhere. You can also contact us via social media (Facebook or Twitter), via web chat from our support page or for critical needs via phone at 1-888-944-9400.

-We have closed some of our stores to reduce COVID 19 risk for you and our associates. We ask that you only visit a store for critical needs, which would include urgent troubleshooting or essential device and accessory purchases. If you still need to visit a store, go online to find an open store or make an appointment. Our stores will have social distancing guidelines in place and be limited to less than ten people. If the store is at capacity, you will be placed on a waiting list and notified via call or text when we are ready to serve you.  

There are a lot of unknowns during this crisis. Your wireless service should not be one of them. Please know that we are doing our best to be there for you, your family, and your community during this trying time. 

Thank you for being our customer,

U.S. Cellular